Privacy Policy - RedCoatParrlor

1. Who We Are

RedCoatParrlor.com ("RedCoatParrlor", "we", "us" or "our") provides a social entertainment platform where members may enjoy play-based features, use virtual currency with no external value, customise profiles and interact with other members.

Contact details

RedCoatParrlor.com
4 Margaret Dr, Stourbridge DY8 1NE, United Kingdom
Email: support@RedCoatParrlor.com
Telephone: +441264092282

For data protection purposes, RedCoatParrlor is the controller of personal information processed through this website and its related services.

2. Scope of This Policy

This Privacy Policy explains how we collect, use, share, retain and protect personal information when you visit the website, create an account, use platform features, communicate with us or interact with other members.

3. Information We Collect

We may collect the categories of information described below:

Account information

Username, display name, email address, password in secured form, date of birth or age confirmation, account settings and profile image where supplied.

Platform activity

Virtual currency balance and use history, feature activity, achievements, profile customisations, friend or group interactions, messages or comments submitted through social features and moderation records.

Device and usage information

IP address, device type, browser type, operating system, language settings, identifiers, pages viewed, feature engagement, diagnostic logs and cookie choices.

Support information

Messages sent to our support team, feedback, reports, attachments and contact history.

Safety information

Reports regarding conduct, technical security signals, account restrictions and steps taken to protect our community.

Please avoid submitting sensitive personal information in public profile areas or community spaces.

4. How We Use Personal Information and Our Legal Bases

Purpose: Create and manage your account and provide platform features and social interactions
Information Used: Account information and platform activity
Legal Basis: Performance of our contract with you

Purpose: Maintain your virtual currency balance and platform progress
Information Used: Account information and platform activity
Legal Basis: Performance of our contract with you

Purpose: Respond to questions and support requests
Information Used: Account and support information
Legal Basis: Performance of our contract with you; legitimate interests in supporting members

Purpose: Keep the platform safe, prevent misuse, investigate reports and enforce our rules
Information Used: Account, activity, device, safety and support information
Legal Basis: Legitimate interests in security and community protection; legal obligation where applicable

Purpose: Maintain technical operations, diagnose faults and improve reliability
Information Used: Device and usage information
Legal Basis: Legitimate interests in operating a secure and functional service

Purpose: Remember preferences and measure feature use through optional technologies
Information Used: Device and usage information
Legal Basis: Consent, where required

Purpose: Comply with lawful requests and protect legal rights
Information Used: Relevant categories as required
Legal Basis: Legal obligation or legitimate interests, as applicable

Where processing relies on consent, you may withdraw your consent at any time through the relevant preference control or by contacting us. This does not affect processing completed before consent was withdrawn.

5. Virtual Currency and Profile Progress

The platform may provide virtual currency for entertainment use within RedCoatParrlor features.

Virtual currency:

has no external value;
may only be used for platform features made available by us;
cannot be transferred outside the platform, sold, exchanged or redeemed for anything outside the service; and
may be adjusted, replaced, limited or removed as set out in our Terms and Conditions.

Records relating to virtual currency and profile progress are processed so we can operate features selected by members and maintain platform integrity.

6. Sharing Personal Information

We may disclose personal information to:

service providers that support hosting, security, customer support, permitted analytics, content moderation and technical operations;
professional advisers where needed to establish, exercise or defend legal rights;
public authorities, regulators or law enforcement bodies where disclosure is required or permitted by law; and
another organisation in connection with a corporate restructuring, subject to appropriate safeguards.

Service providers are permitted to use personal information only for authorised purposes and under suitable contractual safeguards.

Community features may make your display name, profile image, public profile details, comments, group activity or other information you choose to share visible to other members. Please select what you share with care.

7. International Transfers

Some service providers may process personal information outside the United Kingdom. Where this occurs, we use safeguards recognised under applicable data protection law, such as adequacy regulations or approved contractual protections, and take steps to protect your information.

8. How Long We Keep Information

We keep personal information only for as long as needed for the purposes described in this Policy, including:

account and platform records while your account remains active and for a suitable period after closure;
support and moderation records for as long as needed to address requests, protect the community and resolve disputes;
technical security logs for an appropriate period to detect and investigate misuse; and
records needed to comply with legal duties or establish, exercise or defend legal rights.

We may delete, anonymise or aggregate information when it is no longer required.

9. Security

We use organisational and technical measures designed to protect personal information from accidental loss, unauthorised access, alteration or disclosure.

No system can be guaranteed completely secure. Please use a strong password, keep account details confidential and contact us promptly if you suspect unauthorised account access.

10. Your Data Protection Rights

Subject to applicable law, you may have the right to:

request access to personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion of personal information in certain circumstances;
request restriction of certain processing;
receive certain information in a portable format;
object to processing based on legitimate interests;
withdraw consent at any time where consent is the basis used; and
lodge a complaint with the UK Information Commissioner's Office.

Your right to object: where we process personal information on the basis of our legitimate interests, you may object by contacting us at support@RedCoatParrlor.com. We will consider your request in line with applicable law.

To exercise a right, contact us using the details in Section 1. We may need to verify your identity before responding.

11. Children

The platform is not directed to children under 13. We do not intentionally collect personal information from children under 13. If you believe a child under 13 has submitted personal information, please contact us so we can review and take appropriate steps.

12. Cookies and Similar Technologies

We use cookies and similar technologies to operate core website functions, remember selected preferences and, where you permit, understand feature usage. More information is provided in our Cookie Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to the platform, our practices or applicable requirements. The updated version will display a revised effective date. Material changes may also be communicated through the platform or by another appropriate method.

14. Contact and Complaints

Questions or requests about this Privacy Policy may be sent to: